In-Home Session (1-4 people)

Cancellation Policy

Reservations & Deposits A $25 nonrefundable deposit is required for standard in-home sessions and mobile Adornment Events. The booking is confirmed once the deposit is received. The deposit will be sent back after the end of your event. Deposits for hosted or custom events may vary and will be stated in the quote. Purchase Minimums In-home sessions for 1–4 guests require a $100 combined jewelry purchase. Mobile Adornment Events for 5 or more guests require a $175 combined jewelry purchase. Guests may pay individually, or the host may cover some or all purchases. For guest-paid events, the host is responsible for any difference between actual sales and the required minimum. Payment, Guest Counts & Scheduling Purchases are due at the time of service unless otherwise agreed in writing. Hosted-event payment terms will be included in the quote. Service time and staffing are based on the expected guest count. Changes must be communicated in advance and may require additional time, staffing or fees. Cancellations & Rescheduling Cancellations made with at least 24 hours’ notice are eligible for one reschedule, subject to availability. Additional reschedules incur a $10 fee. Cancellations made with less than 24 hours’ notice and no-shows forfeit the deposit. Delays exceeding 15 minutes without communication may shorten the event or result in cancellation. Travel & Event Conditions Travel within Lexington, Kentucky, is included. Travel outside Lexington may require an additional quoted fee. The host must provide a safe, clean, dry and level setup area. Outdoor events require a weather backup plan. Eternal Adornment may discontinue service if conditions are unsafe. Jewelry & Service Jewelry is priced according to chain, length and selected upgrades. All sales are final once jewelry has been cut or welded. Clients must approve their selection and fit before welding. Complimentary re-welds are available at any Eternal Adornment event when the original chain is intact. Eternal Adornment is not responsible for jewelry that is lost, stretched, broken, damaged or removed. Children must be supervised, and minors require permission from a parent or legal guardian. Eternal Adornment may refuse service when conditions are unsafe or these policies are not upheld. By booking and submitting the deposit, the host agrees to these policies.

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