Cocktail Hour or Reception Adornment Station

Cancellation Policy

Wedding & Bridal Booking Policies Reservations & Deposits A nonrefundable deposit is required to reserve your date. Hosted Wedding Adornment Stations require 50% of the estimated total. Guest-paid wedding and bridal bookings require $25. Deposits for partially hosted, fully hosted bridal, or customized events will be stated in your quote. Bookings are confirmed once the deposit is received. Deposits are applied toward the host’s purchase or event balance as stated in the agreement. Minimums Cocktail Hour or Reception Adornment Stations require eight jewelry purchases. Before-the-Aisle Adornment requires four. Other bridal celebrations follow our standard location-based minimums: - Studio appointments for 1–4 guests: one jewelry purchase per guest. - Private Studio Celebrations for 5–10 guests: $175 group purchase. - Mobile celebrations for 1–4 guests: $100 group purchase. - Mobile celebrations for 5+ guests: $175 group purchase. For guest-paid events, the host is responsible for any difference between actual sales and the applicable minimum. Payment Hosted-event balances are due seven days before the event. Guest-paid purchases are due at the time of service. Partially hosted payment terms will be stated in the quote. Unpaid balances may result in cancellation. Guest Counts & Timing Final guest counts, location details, and timing are due seven days before the event. Service time and staffing are based on the expected guest count. Increases may require additional time, staffing, or fees. Travel Travel within Lexington, Kentucky, is included for mobile bookings. Travel outside Lexington may require an additional quoted fee. Cancellations & Rescheduling Cancellations with at least 24 hours’ notice are eligible for one reschedule, subject to availability. Additional reschedules incur a $10 fee. Cancellations with less than 24 hours’ notice and no-shows forfeit the deposit. Delays exceeding 15 minutes without notice may shorten the experience or result in cancellation. Jewelry & Service All sales are final once jewelry has been cut or welded. Clients must approve their selections and fit before welding. Free re-welds are available at any Eternal Adornment event when the original chain is intact. We are not responsible for jewelry that is lost, stretched, broken, damaged, or removed. By booking and paying the deposit, you agree to these terms. We may refuse service when conditions are unsafe or these policies are not upheld.

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